Help & FAQs - Aven Mart

Help & FAQs

We ship from our partnered warehouses & factories located in US, UK, Australia, Canada & China. So, please expect your items to be shipped separately (in case, you order more than one item) as all the products that you select may not be available in one single warehouse.

With Free Shipping, It normally takes about 10-15 business days for all orders to arrive, if you're in North America. And, with paid shipping, it takes about 4-7 business days. If you're outside of North America, it can take up to 20-30 days for your items to arrive, depending on your location and how the customs are handled in your country. So, shipping times vary from product-to-product based on demand and warehouse location.

If you opted for free shipping while checking out, it does not include tracking. Please contact us about your shipment and we'll give you a real time update on where your shipment is. If you opted for our Insured Shipping, then the tracking number will be sent to you via email within 2-5 days.

We offer worldwide shipping. So, you can place order from any country.

We're located in Sherman Oaks, CA.

We processes all orders in USD. When you visit our website, you'll see the pricing in your country's currency. Later on, the order is processed in USD, at the most recent exchange rate.

Yes, within 24 hours of placing order on our website, you'll receive an email confirming the receipt of your order & payment.

You can use our contact form to get in touch with us or email us at support@avenmart.com. Additionally, if you'd like to get instant answer to your query, feel free to call us on +1 (818) 208-4545.

We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal.

Our website is secured by SSL. Our store is hosted on Shopify platform, which ensures all information is kept 100% secure.

NO, we do not sell any kind of information that you provide us. Email addresses are strictly for following-up with you and to send newsletters of our promotions and coupons for discounts. That too, you can opt out of, by clicking "Unsubscribe" at the bottom of any of our emails.

For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.

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